Remote IT Support

✓  Contact Us: When you encounter a technical issue or need assistance, simply reach out to our support team via phone or email to request Remote IT Support. Our Remote Support service enables our technicians to control your computer via remote control. All you need is an internet connection, and it takes less than a few minutes to get connected.

We guarantee your satisfaction or your money back. If our technicians cannot solve or diagnose your problem you will not be charged.

✓  Connection Setup: Our support team will guide you through the process of downloading and installing our secure remote support software on your computer. This software allows our technicians to establish a secure connection to your system.

✓  Remote Diagnosis: Once the connection is established, our technicians will remotely access your computer to diagnose the issue. Using advanced diagnostic tools and techniques, they’ll quickly identify the root cause of the problem.

✓  Issue Resolution: With the issue diagnosed, our technicians will work diligently to resolve it remotely. Whether it’s troubleshooting software glitches, configuring settings, or performing system updates, rest assured that we’ll work efficiently to get your computer back up and running smoothly.

✓ Follow-Up and Support: After the issue is resolved, our technicians will provide you with any necessary instructions or recommendations to prevent similar issues in the future. We’re also available to answer any questions you may have and provide ongoing support as needed.

✓ Immediate Assistance: With Remote IT Support, you don’t have to wait for a technician to travel to your location. Get assistance right away, minimizing downtime and disruption to your business operations.

✓ Convenience: Remote support allows you to receive expert assistance from the comfort of your own office or home, eliminating the need for onsite visits and reducing the hassle associated with traditional technical support methods.

✓ Cost-Effective: Remote IT Support is a cost-effective solution for resolving technical issues, as it eliminates the need for travel time and associated expenses. Pay only for the support you need, without incurring additional costs for onsite visits. Service is billable by the minute and there is a minimum 30-minute charge for each support session.

*As a courtesy: For support sessions requiring long downloads or time-consuming unattended installations, we charge based on actual time spent and not the total number of hours for the support session.

✓ Secure Connection: Rest assured that your data and privacy are protected with our secure remote support software, which uses industry-standard encryption protocols to ensure a safe and secure connection between your computer and our technicians. All communication between you and your technician is 256-bit SSL-encrypted, and you will have full control and be able to permit or deny access at all times during the session.